Zavin is an AI operating system for freight forwarders that automates email processing, RFQ pricing, quoting, shipment creation, tracking updates, and carrier communication in one platform — replacing the manual inbox work that runs 80% of freight forwarding.
See the platform in action — request a live walkthrough tailored to your freight operation.
Schedule a 20-min DemoRFQ Email to Quote
Routine Email Handled by AI
No time zone lag, always working
Time to Go Live
Reads every inbound email; replies, quotes, files, and acts. 80% of forwarding runs on email — Zavin runs the email.
Turns RFQs into margin-aware quotes: extraction → partner and carrier rate collection → comparison → branded quote → follow-up.
Every rate arriving in any inbox is parsed and stored company-wide. Your rate database builds itself.
Shipments created from booking emails automatically; job files, documents, pre-alerts, and milestones without a keystroke.
Live carrier schedules and container/AWB tracking pushed to customers automatically; “where’s my container?” answers itself.
Direct integrations with major ocean and air carriers for bookings, schedules, and status.
Accounts, contacts, lanes, and win/loss tied to real shipment data, not sales guesswork.
Your agent and partner network as a structured database; AI sends pricing and RFQ requests to the right partners automatically.
Chat with every document, record, and shipment in the company. Institutional knowledge, permission-aware.
Hundreds of filter combinations, custom and scheduled reports — and every report is delivered with an AI-written analysis.
Field-level and object-level RBAC, multi-branch, multi-country, audit trails.
Container load planning, HR module, and the operational utilities forwarders otherwise buy separately.
Extracts RFQ fields like origin, destination, equipment, weight, dimensions, and incoterms automatically.
Sends structured rate requests to your vendor network and collects replies automatically.
Compares rates, transit times, and target margins to surface the best freight quote.
No spreadsheets or back-and-forth emails. Every quote workflow stays tracked, logged, and auditable inside Zavin.
Inbound RFQ
Subject: RFQ - 5x40HC Ningbo (CNNGB) to Long Beach (USLGB)
Dear John,
Please quote 5 x 40HC from Ningbo (CNNGB) to Long Beach (USLGB).
Cargo: Electronics | Gross Weight: 42,000 kg | Incoterms: FOB | Ready Date: 20 Jul
Kindly share ocean freight, transit time, validity, and free-time at destination.
Best regards,
Sarah Mitchell
Pricing Desk, Globex Corp
From RFQ to final invoice, Zavin automates freight workflows across email, voice, and web — so your team moves faster with one platform that gets smarter with every shipment.
From RFQ to final invoice, Zavin automates freight workflows across email, voice, and web in one platform that gets smarter with every shipment.
Customer RFQ
Shipment Data
AI Reply
Ops Center
Zavin understands your language: B/L numbers, incoterms, port codes, RFQ structures, and carrier references. It reads emails like a freight professional — and acts like one.
Every email Zavin drafts includes your customer's history: past quotes, active shipments, rate agreements, and preferences — so replies are accurate, not generic.
A freight CRM built around how forwarders actually sell: not contacts and deals, but accounts, trade lanes, active shipments, margin tiers, and revenue potential.
A unified workflow from trade data enrichment to full account intelligence, giving teams the context needed to manage freight accounts effectively.
Zavin tracks every active shipment, spots exceptions before they become problems, and automatically routes the right action to the right person. You set the rules; Zavin executes them.
Zavin lets each branch operate independently while giving leadership full cross-branch visibility. Set approval thresholds, route exceptions to the right manager, and manage multi-country operations from one place.
Swipe horizontally to explore the full workflow
Every contract rate and spot quote you've ever negotiated — searchable, versioned, and applied automatically when any RFQ comes in.
Native bi-directional sync with CargoWise, Magaya, and custom legacy forwarding systems.
Automate approvals for quotes, shipments, and operational exceptions. Route decisions to the right manager with clear audit trails and role based access control.
OPERATIONS
10
20
500
SALES TEAM
3
30%
$8,000
OPERATIONS VALUE
Total emails / month
4,400
733 hrs of work
Labour saved / month
$12,845
367 hrs · 50% automated
Total monthly value unlocked
$48,095
Annual: $577,140
Ops labour saving
$12,845
Win rate lift
$11,250
New business revenue
$24,000
SALES AMPLIFICATION
Freed hrs/mo
50
Extra contacts
150
New opps
15
Deals won
3
Pipeline generated / mo: $120,000
Current win rate 30% → projected 36%
Ops labour saving
$12,845
Win rate lift
$11,250
New business revenue
$24,000
Total monthly value unlocked
$48,095
Annual: $577,140 · Proprietary Zavin Freight Automation ROI Model
Assumptions: 22 working days/mo · $35/hr ops staff · 10 min/email · 50% email automation rate · Sales: 1.5 hrs/day manual research reduced by 50% per rep, 3 additional prospect contacts per freed hour, 10% contact-to-opportunity rate, 20% opportunity close rate · 6pp win rate lift from Zavin trade intelligence · 15% avg freight margin.
“We used to spend three hours a day just processing quote requests. Zavin handles them before we arrive in the morning. Our win rate is up, our team is less burned out, and we're moving more freight than ever with the same headcount.”
Operations Director
Orient Cargo Services
“Before Zavin, pricing lived in spreadsheets and RFQs were scattered across inbox threads. Now every request is structured automatically. Our team responds faster and management finally has visibility.”
Head of Logistics Automation
Flare Technologies
“Zavin transformed how we process inbound freight requests. What previously took hours now happens automatically, and our team can focus on closing business instead of managing emails.”
Operations Director
Inter Trans (PVT) Limited
Common questions from Freight Forwarders evaluating Zavin. Still have questions?
Zavin handles the emails, quotes, documents, and follow-ups. Your team handles the customers, the relationships, and the growth. See it working on your own shipments.
Freight forwarders & NVOCCs · No migration · No IT project · Transparent pricing
